Refund policy


Return Policy

  • You may return most items within 30 days of receipt, provided they are unused and in original condition with all packaging and documentation.
  • Refunds will be issued to the original payment method only once your return has been received and verified.
  • Certain products cannot be returned e.g. customised goods, sealed items opened after delivery.
  • We recommend you use a delivery service that offers a tracking number and insures the goods.
  • Please insure you package items you are returning well to avoid damage in transit.
  • When making a return your original invoice must be included to show your proof of purchase.
  • Upon return the item will be inspected, if returned as new then a refund or exchange will be made minus any delivery costs incurred by us and a 10% restocking fee.


Faults & Errors
• In the rare event that an item is faulty or incorrect, please contact us within 30 days for a replacement or full refund.
Fraud & Security
• For your protection, all orders undergo fraud screening.
• Unwarranted chargebacks or misuse of returns will be investigated and may result in account suspension.
• Proven fraudulent activity may be reported to your payment provider and Action Fraud UK.
Your Rights
This policy is designed to ensure a safe and seamless experience. Nothing here affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

What do I need to do?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For damaged and defective goods please see below.

To start a return, you can contact us at info@motocross4u.com. If your return is accepted, please send your return to the address below.

Motocross4U Limited

44 The Spires

Dromore

BT251QE

You can always contact us for any return question at info@motocross4u.com.

Please note, in order for us to process a return the item must be brand new, unused and not damaged.

These terms and conditions are an addition to and in no way affect your statutory rights


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns of gift cards.

Revvi Warranty Claim 
Please fill out the form below after reading our warranty terms and conditions to help us process your warranty claim:

The manufacturer warranties this product to be free of manufacturing defects for a period of 6 months from the date of purchase! This limited warranty does not cover normal wear and tear parts, bearings, tyres, tubes, chains, sprockets, cables or any damage, failure or loss caused by improper assembly, maintenance, storage or use of the Revvi product.

 
This limited warranty will be void if this product is ever:
•    Used in a manner other than for recreation and transportation. 
•    Modified in anyway. 
•    Rented. 

•    Used in wet conditions.


Our Revvi warranty is a parts only warranty! It does not include labour. If the bike needs to be repaired by us or a Revvi  the bike needs to be returned to base/ place of purchase at the customers cost. 

Please note if you order a bike for delivery outside of the UK and Ireland you will be liable for the price of postage for any parts supplied under our warranty! Postage cost is only covered on warranty parts to the UK and Ireland.

It is advised to keep your original box and packaging throughout your bikes warranty period in case the bike needs to be returned to base.  

We do not offer an extended warranty. If you have purchased and extended warranty it must be honored by the company who the product was purchased from.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
All refund/return notifications will be processed within 72hrs of receiving any returned goods. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.