Motocross4U Terms of Service

Last updated: 18th September 2026

These Terms of Service explain how to shop with Motocross4U, including ordering motocross parts, riding gear, accessories and electric bikes, paying for your order, arranging delivery, cancelling a purchase and dealing with returns or faulty goods.

Please read these terms before ordering and keep a copy for your records. Nothing in these terms limits your statutory consumer rights.

1. Who operates Motocross4U?

Motocross4U is the trading name of Motocross4U Limited, a company registered in Northern Ireland.

Business detail	Information
Companies House number	NI674275
Registered office	22 Young Street, Lisburn, County Down, Northern Ireland, BT27 5EB
Correspondence and standard returns address	44 The Spires, Dromore, County Down, Northern Ireland, BT25 1QE
VAT registration number	GB363208511
Website	www.motocross4u.com
Email	info@motocross4u.com
Telephone	+44 (0)28 9560 1024

In these terms, “we”, “us” and “our” mean Motocross4U Limited. Our office hours are Monday to Friday, 10am–4pm, excluding 1pm–2pm. Visits and collections are by appointment.

2. Which purchases do these terms cover?

These terms cover purchases through our website and other orders for which we provide these terms before purchase. A consumer is an individual buying wholly or mainly outside their trade, business, craft or profession. The statutory consumer rights explained below apply to consumers.

If you are buying for a business, tell us before ordering so we can confirm any separate trade terms. We will not introduce different trade terms after accepting your order without your agreement.

Our Shipping Policy and Returns and Refund Policy provide further information. These policies cannot remove your legal rights or change an accepted order without your agreement. If published terms conflict, we will apply the interpretation most favourable to the consumer where the law requires it.

3. How do orders become binding?

Before placing an order, check the product, size, colour, quantity, bike compatibility, delivery address and total price. You must be legally able to enter into the purchase contract and authorised to use your chosen payment method.

Placing an online order is an offer to buy. An automatic order acknowledgement confirms receipt of that offer. We accept your order when we send an email expressly confirming acceptance or confirming dispatch, whichever happens first. Taking payment does not by itself change this acceptance process.

Before acceptance, we may decline an order because the product is unavailable, payment cannot be authorised, delivery is unavailable to your address, or there are reasonable concerns about fraudulent use. We will tell you and promptly return any payment taken for an order we decline.

If we discover a pricing or description error, we will explain it and ask whether you wish to proceed on the corrected basis. We will not charge a higher price without your agreement. Once a contract has been formed, our legal obligations continue; an error does not give us an unrestricted right to cancel it.

Contact us promptly if you need to correct or change an order. Changes depend on whether fulfilment has started, but this does not affect your cancellation rights. We will provide confirmation of your contract and applicable terms in a form you can save, such as email.

4. Product descriptions, sizing and compatibility

We must supply goods that match their description, are of satisfactory quality and are fit for their usual purpose. If you explain a particular purpose before purchase and reasonably rely on our advice, applicable fitness-for-purpose rights also apply.

Check the listed specifications, contents, dimensions, rider limits and fitting information. For replacement parts, give us the bike’s make, model and year if you need compatibility advice. Photographs may show optional accessories where the listing explains this. Screen settings can affect colour appearance, but this does not excuse supplying a materially different product.

Age and height guides should be considered alongside the rider’s ability, weight and the manufacturer’s instructions. We will not substitute a materially different item without your agreement.

5. Prices, payment and promotions

The currency and total payable are shown before you place your order. Consumer prices include VAT where applicable. Delivery charges and other unavoidable charges will be disclosed before purchase; optional extras require your express choice.

Payment methods available for your order are shown at checkout. Third-party instalment or credit arrangements have their own eligibility requirements and terms, which you should read before applying. Your choice of payment method does not remove your rights concerning goods bought from us.

Promotional conditions, including qualifying products, dates and delivery restrictions, will be displayed with the offer. Prices may change for future orders, but an agreed order price will not change without your consent.

6. Delivery, pre-orders and collection

Available delivery destinations, charges and delivery estimates are shown before purchase. We will deliver by the agreed time or, where no different time is agreed, without undue delay and within 30 days of the contract being made.

For a pre-order or back-order, we will identify its status and the applicable delivery arrangement before accepting the order. If delivery is delayed, we will explain the situation and your options. Where the law allows, you can require delivery within an appropriate additional period and cancel if we fail to meet it. You may cancel immediately where we refuse to deliver or an essential delivery deadline agreed before ordering is missed.

Some products may be dispatched directly by a supplier or arrive in separate parcels. Motocross4U remains responsible for fulfilling your contract.

Please provide an accurate address and tell us about access restrictions when ordering a large bike. Any pallet delivery arrangements, including access requirements or kerbside delivery, must be explained before purchase. We will agree any changes with you.

For consumer orders, goods remain at our risk until you, or someone you nominate to receive them, takes physical possession. A courier’s tracking entry alone does not override your legal rights. A different rule can apply if you independently commission a carrier that we did not offer.

If an order is missing, damaged in transit or delivered incorrectly, contact us so we can investigate and put it right. You do not have to pursue our courier yourself or buy optional delivery protection to receive your statutory protection.

7. Can I cancel an online order?

For most goods bought online or by phone, consumers can cancel without giving a reason from the time of ordering until 14 days after the day the goods are received. If several goods under one order arrive separately, the period normally runs from receipt of the last item. Section 8 explains the relevant exceptions.

Tell us clearly that you wish to cancel. You can email info@motocross4u.com, telephone us or write to our correspondence address. You may use the cancellation form at the end of these terms, but it is optional. Sending your cancellation before the deadline is sufficient; you do not need to wait for our approval. Keeping written evidence is helpful.

Unless we have agreed to collect the goods, send them back without undue delay and within 14 days after notifying us. Use our standard returns address in section 1 unless we have agreed another return address with you. Include your order number or other information that helps us identify the purchase. An original paper invoice is not essential if other proof of purchase is available.

Ask us to arrange suitable collection for a pallet-delivered bike or advise on a battery return. Return instructions do not make our approval a condition of exercising your cancellation right.

For purchases made in person, including at events, an automatic change-of-mind cancellation right does not usually apply. Where a purchase qualifies for off-premises cancellation rights, we will honour them. Our additional returns offer below and your faulty-goods rights remain available as applicable.

8. Are any goods excluded from change-of-mind cancellation?

Relevant legal exceptions include goods genuinely made to your specifications or clearly personalised, and sealed goods unsuitable for return for genuine health or hygiene reasons once unsealed after delivery. We will identify any applicable exception before you order.

An item is not automatically personalised because it is ordered from a supplier, assembled from standard options or supplied in a standard colour or size. Opening ordinary packaging does not automatically remove cancellation rights. Sale items, electric bikes, batteries and helmets are not subject to a blanket exclusion simply because of their product category.

These exceptions do not affect your remedies for faulty, misdescribed or otherwise non-conforming goods.

9. Our additional 30-day returns offer

In addition to statutory rights, we offer a voluntary change-of-mind return of most unused goods within 30 days of receipt. Goods returned under this additional offer must be unused, complete and in their original condition, with their original packaging, tags and documentation. Personalised goods and goods within the genuine hygiene exception above are excluded.

Contact us and send the goods back within the 30-day period. If we arrange collection, make them available for the agreed collection. For an eligible voluntary return outside the statutory cancellation period, we refund the price paid for the returned goods within 14 days of receiving them. Original delivery charges are not refunded under this additional offer unless we agree otherwise. The return costs in section 10 apply; we do not charge a fixed restocking fee.

These additional conditions do not restrict a statutory cancellation made in time, the time allowed to send goods back after that cancellation, or any faulty-goods claim.

10. Who pays return postage or pallet collection?

For a change-of-mind return, you pay the direct return cost if we informed you of that responsibility before purchase. For goods that can normally be returned by post, this is the cost of a suitable return service. Use secure packaging and keep evidence of posting.

For bikes identified before ordering as requiring pallet return, our arranged change-of-mind collection costs £120 per bike, including VAT where applicable, within the United Kingdom (excluding Highland and Islands) Northern Ireland and Southern Of Ireland.

This includes the Revvi 20, Revvi 20 Plus, Revvi 24, Amped A18 Competition, RFN Warrior Youth SX-E2, RFN Warrior Youth SX-E5, RFN Warrior SX-E8, RFN Warrior Pro SX-E15, RFN Warrior Pro SX-E15 Plus, Amped A20 Competition and Amped A24 Competition, and other bikes clearly identified as requiring pallet return before purchase. For destinations outside the stated area, the applicable return cost must be quoted and agreed before the order is placed. We will explain collection and packing arrangements and agree the collection date with you.

The £120 is a return transport charge, not a restocking fee. We will not introduce a bulky-goods return charge after purchase that should have been disclosed beforehand. Where required return-cost information was not provided, we bear the cost.

For faulty, incorrect or misdescribed goods where you are entitled to a legal remedy, we pay the necessary, reasonable return or collection costs. The change-of-mind pallet charge does not apply.

Lithium batteries need an appropriate transport service. Contact us before returning a damaged or suspected faulty battery so that we can arrange safe handling instructions and suitable transport.

11. Inspecting goods and cancellation refunds

You may inspect goods as you reasonably could in a shop. For statutory cancellations, opening ordinary packaging or trying an item for fit does not automatically prevent a refund. Please keep packaging where possible and return all supplied parts and accessories.

Where legally permitted, we may deduct an evidenced reduction in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. For example, riding a bike outdoors or fitting a part that becomes marked may reduce its value. We will explain any deduction. We do not impose an automatic percentage deduction, inspection charge or restocking fee for statutory cancellations.

When you cancel the whole order using your statutory right, we refund the goods and the cost of our least expensive standard delivery option for that order. This includes standard pallet delivery where that was the applicable standard service. We do not have to refund the extra amount you chose to pay for an upgraded delivery service. We do not deduct an undisclosed outward delivery cost from an order supplied with free delivery.

Refunds are made without undue delay. If you send the goods back, the deadline is 14 days after we receive them or, if earlier, receive evidence that you sent them back. If we have offered to collect them, the deadline is 14 days after you tell us you are cancelling.

We use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee. Your payment provider may need additional time to display the credit.

12. What if a product is faulty, damaged or incorrect?

Contact us with your order details and a description of the issue. Photographs or a short video may help, but we will consider other reasonable ways to assess the problem. Stop using a product if continued use may be unsafe or cause further damage.

For UK consumers, the Consumer Rights Act 2015 provides remedies where goods are faulty, not as described or not fit for purpose. These include:

• A short-term right to reject qualifying goods for a refund, normally within 30 days after delivery, transfer of ownership and any agreed installation or enabling work are complete.

• A right to repair or replacement, subject to the rules on impossibility and disproportionate cost, without necessary labour, parts or postage costs being passed to you.

• A right to a price reduction or final rejection in qualifying circumstances, including where a repair or replacement fails or is not provided within a reasonable time and without significant inconvenience.

Any deduction for use when exercising a final right to reject will be made only where the law permits it. Your rights do not automatically end after 30 days or when a manufacturer’s warranty expires.

For a UK statutory rejection, we refund without undue delay and within 14 days beginning with the day we agree that you are entitled to the refund. We will assess claims promptly and arrange collection or agree how the goods will be returned.

Consumers in the Republic of Ireland retain applicable rights under Irish consumer law, including the Consumer Rights Act 2022. These can include a 30-day short-term right to terminate for faulty goods and later rights to repair, replacement, price reduction or termination. A serious fault can justify termination without first accepting a repair. Mandatory rights in your country of residence are not reduced by the UK summary above.

For an Irish statutory termination requiring the goods to be returned, we refund within 14 days of receiving the goods, in accordance with applicable law.

We remain responsible for your legal remedy even if a manufacturer or supplier assists with diagnosis or repair. You do not have to rely solely on a manufacturer’s warranty or complete repairs yourself. Please report problems promptly, but failure to report transit damage immediately or within an arbitrary short deadline does not automatically remove your rights.

13. Manufacturer warranties and repairs

Any manufacturer’s commercial warranty is additional to your statutory rights. Its duration, cover and claim procedure are set out in the product’s warranty information. Different products may have different warranties.

A commercial warranty may exclude normal wear or damage caused by misuse, accidents, unsuitable modification or failure to follow maintenance instructions, subject to its terms and applicable law. These exclusions do not remove rights concerning an underlying defect. We will consider whether any alleged misuse or modification actually caused the problem.

We will not use a “parts only”, “return to base” or six-month warranty condition to deny a valid statutory claim or pass necessary remedy costs to you. If a repair falls outside both your statutory rights and applicable warranty cover, we will explain the findings and agree any inspection, transport or repair charge before carrying out chargeable work.

14. Bike assembly, riding and battery care

Follow the manufacturer’s assembly, inspection, maintenance and charging instructions. Use a competent person for work that requires specialist knowledge. Riders should use suitable protective equipment, and children should be supervised by a responsible adult.

Use each bike within its stated rider, terrain and operating limits. Do not assume an off-road electric bike is approved for public roads, pavements or cycle paths. Check the product’s specification and the rules applying where you intend to ride.

Use the charger and battery equipment specified for the product. Contact us if you suspect a safety issue. These responsibilities do not exclude our liability for defective products, incorrect instructions or other matters for which we are legally responsible.

15. Our responsibility for loss or damage

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. Loss is foreseeable if it is an obvious consequence or was reasonably contemplated by both parties when the contract was made.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective-product liability that cannot lawfully be excluded, or your statutory consumer rights.

For purchases made as a consumer for private use, we do not accept liability for business losses such as lost trading profit, except where the law requires otherwise. We do not exclude all liability merely because motocross or bike riding involves risk.

16. Website use and customer accounts

Use the website lawfully. Do not attempt unauthorised access, introduce malware, interfere with security, disrupt the service or misuse another person’s account or information. Keep account credentials secure and tell us if you suspect unauthorised activity.

Website content and branding belong to us or their respective rights holders. You may use the website to browse, shop and keep copies of information relevant to your purchase, subject to applicable law. Commercial reuse of protected content requires the relevant permission.

We may temporarily restrict website access for maintenance, security or a reasonably identified misuse. This does not cancel your accepted orders, refund rights or ability to contact us.

17. Reviews, photographs and other submissions

Reviews should reflect genuine experience. Do not submit fake reviews, unlawful material, another person’s private information or content you are not entitled to share.

When you choose to submit content for public display on our website, you permit us to display and technically format it for that purpose. You retain ownership. This is not unrestricted permission to publish private customer-service correspondence or use your photographs in unrelated advertising. We will seek any additional permission needed for another use.

18. Personal information and third-party services

Our Privacy Policy explains how we handle personal information and your privacy rights. Accepting these terms does not, by itself, give consent to marketing or optional tracking.

External websites and independently purchased third-party services have their own terms. Linking to them does not transfer our responsibilities for goods you buy from Motocross4U.

19. Questions, complaints and disputes

Email info@motocross4u.com, call +44 (0)28 9560 1024, or write to our correspondence address. Give us your order details, explain the issue and tell us the outcome you are seeking. We will investigate and keep you informed.

If we cannot resolve a complaint through our internal process, we will provide information about a suitable alternative dispute resolution body and whether we are required or willing to use it, where applicable law requires this. You remain free to obtain independent advice, use available payment-provider protections or take legal action.

20. Governing law and changes to these terms

These terms are governed by the law of Northern Ireland. If you are a consumer living elsewhere, this choice does not deprive you of mandatory protections that apply in your country of habitual residence, including applicable protections in the Republic of Ireland. It does not take away any right to bring proceedings in the courts available to you under applicable consumer jurisdiction rules.

The version provided when you place your order applies to that purchase. Later website changes will not retrospectively reduce your rights or change an accepted order without your agreement. If a term is unenforceable, the remaining terms continue to apply so far as legally possible.

Optional cancellation form

Complete and return this form only if you wish to cancel your contract. You may instead send any other clear statement of cancellation.

To: Motocross4U Limited, 44 The Spires, Dromore, County Down, Northern Ireland, BT25 1QE; info@motocross4u.com.

I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods () / for the supply of the following service (*):

Goods/service: ________________________________________

Ordered on () / received on (): _______________________

Name of consumer(s): __________________________________

Address of consumer(s): _______________________________

Signature of consumer(s), only if this form is notified on paper: ___________________

Date: ________________________________________________

(*) Delete as appropriate.