Motocross4U Returns and Refund Policy

Last updated: 18th September 2026

Need to return motocross parts, riding gear, accessories or an electric bike? This policy explains Motocross4U’s returns process, cancellation periods, refund times and arrangements for larger bikes that require pallet collection.

Motocross4U is operated by Motocross4U Limited, a company registered in Northern Ireland, number NI674275. Contact us at info@motocross4u.com or +44 (0)28 9560 1024 for help with your order.

This policy applies to consumer purchases. A consumer buys wholly or mainly for purposes outside their trade or business. Business purchases are subject to any applicable trade terms agreed before ordering. Nothing in this policy limits mandatory consumer rights, including applicable rights in the Republic of Ireland or another country where you live.

Which return option applies to my order?

Reason for return	What to do	Return transport costs
Change of mind about most online or telephone purchases	Notify us within the statutory cancellation period, normally 14 days after the day of delivery. Then send the goods back within 14 days after notifying us, unless we have agreed to collect.	You pay the direct return cost where properly disclosed before purchase.
Our additional 30-day offer for unused goods	Contact us and send the eligible goods back within 30 days of receipt, subject to the conditions below.	You pay the disclosed return cost.
Faulty, damaged, incorrect or misdescribed goods	Contact us promptly so we can assess the issue and arrange the appropriate legal remedy. Rights can continue beyond 30 days and any commercial warranty period.	We cover the necessary, reasonable return or collection costs for a valid statutory claim.

The sections below explain the conditions and relevant exceptions. Calendar days apply unless stated otherwise, with any extensions required by law.

How do I start a return?

Email info@motocross4u.com, call +44 (0)28 9560 1024, or write to our address below.

Please provide your name, contact details, order number or other proof of purchase, and the item you wish to return. Tell us whether you are cancelling because you changed your mind or reporting a problem, so we can arrange the correct process. You do not have to give a reason for exercising a statutory change-of-mind cancellation right.

For a product problem, describe what has happened. Photographs or a short video can help, but we will consider other reasonable evidence. An order email, receipt or suitable payment record can establish proof of purchase; an original paper invoice is not essential.

Our standard returns and correspondence address is:

Motocross4U Limited
44 The Spires
Dromore
County Down
Northern Ireland
BT25 1QE

Use this address unless we have agreed a different return address with you. Please contact us to arrange pallet collections and suitable transport for batteries. Do not assume a supplier’s dispatch address is the correct returns address.

You do not need our approval or a returns number to exercise a statutory cancellation right. Send your cancellation within the deadline and keep evidence. Our return instructions help organise the goods’ return; they do not make your cancellation conditional on our reply. In-person returns are by appointment.

Can I cancel an online or telephone order?

For most consumer purchases made online or by telephone, you may cancel from the time of ordering until 14 days after the day you, or a person you nominate, receives the goods. Where several goods from one order arrive separately, the period normally runs from receipt of the last item. The relevant exclusions are explained below.

Tell us clearly that you want to cancel. You may use the optional cancellation form at the end of this policy or any other clear statement. You can also cancel before dispatch; contact us promptly so we can try to stop the shipment.

Unless we have agreed to collect, send the goods back without undue delay and no later than 14 days after the day you notify us of cancellation. This return period is separate from the period for telling us you are cancelling.

If a purchase made in person, including at an event, does not qualify as a distance or off-premises contract, there is usually no automatic statutory right to return it simply because you changed your mind. Our additional 30-day offer and faulty-goods rights remain available where applicable. Any off-premises cancellation rights will be honoured.

What is Motocross4U’s 30-day returns offer?

In addition to your statutory rights, we offer a voluntary change-of-mind return of most unused goods within 30 days of receipt.

To use this additional offer, contact us and send the goods back within that period. If we arrange collection, make the goods available on the agreed date. Goods returned under this offer must be unused, complete and in their original condition, with original packaging, tags, accessories and documentation. Personalised goods and goods covered by the genuine hygiene exclusion below are excluded.

For an eligible voluntary return outside the statutory cancellation period, we refund the price paid for the returned goods within 14 days of receiving them. Original delivery charges are not refunded under this additional offer unless we agree otherwise. The disclosed return transport costs apply, but we do not charge a fixed restocking fee.

These extra conditions apply only to the voluntary offer. They do not restrict statutory cancellation rights, the time allowed to send back goods after a timely cancellation, or remedies for faulty goods.

Can I open the packaging or try the product?

For a statutory change-of-mind cancellation, you may handle goods as reasonably necessary to check their nature, characteristics and function, broadly as you could in a shop. Opening ordinary packaging or trying riding gear for fit does not automatically prevent a refund.

Where legally permitted, we may deduct an evidenced reduction in value caused by handling beyond that inspection. Examples may include riding a bike outdoors, racing in clothing, fitting a part that becomes marked, or returning goods with missing components. We will explain the basis and amount of any deduction; it will reflect the actual reduction in value, not an automatic percentage charge.

We do not charge a fixed cancellation, inspection or restocking fee for a statutory cancellation. We cannot make a handling deduction where the law prevents it, including where required cancellation information was not provided.

Please keep packaging where possible and package returns securely. If the original box is unavailable, contact us about suitable alternatives for a bike or battery. Original packaging is not an absolute condition of a statutory cancellation or a faulty-goods remedy.

Are any products excluded from change-of-mind returns?

Relevant legal exceptions include:

• Goods genuinely made to your specifications or clearly personalised, such as a product customised with your name.

• Sealed goods genuinely unsuitable for return for health protection or hygiene reasons once unsealed after delivery.

• Goods that become inseparably mixed with other items after delivery, where the statutory exception applies.

We will explain any applicable exception before purchase. A standard size, colour or stocked configuration is not automatically personalised because it is specially ordered from a supplier. Ordinary packaging seals do not by themselves create a hygiene exclusion.

Sale items, helmets, electric bikes and batteries are not automatically excluded from statutory cancellation just because of their product category. Contact us about gift-card cancellations; applicable statutory rights remain available and any separate redemption terms must be disclosed before purchase.

These exceptions do not remove rights concerning faulty, misdescribed or otherwise non-conforming goods.

Who pays for return postage?

For a change-of-mind return of goods that can normally be sent by post, you pay the direct cost of a suitable return service if we informed you of that responsibility before purchase. We recommend using a trackable service and retaining proof of posting. Tracking or extra insurance is not a condition of exercising your legal rights.

For goods too large to return by normal post, the applicable return cost must be disclosed before ordering. If required return-cost information was not provided, we bear the cost. Free outward delivery does not automatically include free change-of-mind return transport.

For a valid statutory claim involving faulty, damaged, incorrect or misdescribed goods, we cover the necessary, reasonable return or collection costs. Contact us so we can arrange an appropriate service or agree how reasonable costs will be reimbursed.

How much does a pallet return cost for a large electric bike?

For bikes identified before purchase as requiring pallet return, our arranged change-of-mind collection costs £120 per bike, including VAT where applicable, within the United Kingdom (excluding Highland and Islands) Northern Ireland and Southern Of Ireland.

This applies to the Revvi 20, Revvi 20 Plus, Revvi 24, Amped A18 Competition, RFN Warrior Youth SX-E2, RFN Warrior Youth SX-E5, RFN Warrior SX-E8, RFN Warrior Pro SX-E15, RFN Warrior Pro SX-E15 Plus, Amped A20 Competition and Amped A24 Competition, and other bikes clearly identified before ordering as requiring pallet return. Any different cost for a destination outside the stated area must be quoted and agreed before purchase.

We will explain suitable packing and access arrangements and agree the collection date with you. Please tell us if you no longer have the original packaging or pallet. Any required charge forming part of the return cost must be properly disclosed; we will not add an undisclosed bulky-goods return charge after purchase.

The £120 charge is for return transport, not restocking. It applies to qualifying change-of-mind returns and does not apply where we must cover collection costs for a valid faulty-goods or other statutory claim. It is not deducted automatically from every bike refund.

Contact us before returning a damaged or suspected faulty lithium battery so that suitable handling and transport can be arranged.

What if my product is faulty, damaged or incorrect?

Contact us as soon as reasonably possible after discovering the issue. Stop using a product if it may be unsafe or continued use could worsen the damage. A failure to report a problem immediately, or within an arbitrary short period after delivery, does not automatically remove your rights.

Goods must meet the applicable legal standards, including matching their description, being of satisfactory quality and being fit for their intended purpose. The appropriate remedy depends on the issue, timing and applicable law.

UK consumer purchases

Under the Consumer Rights Act 2015, you normally have a short-term right to reject non-conforming goods for a refund within 30 days after delivery, transfer of ownership and any agreed installation or enabling work are complete. You do not have to accept a repair instead of exercising a valid short-term right to reject.

After that period, you can generally require a repair or replacement, subject to the rules on impossibility and disproportionate cost. We must provide the remedy within a reasonable time, without significant inconvenience and without charging necessary labour, materials or postage costs.

You may qualify for a price reduction or final rejection if one repair or replacement fails, neither remedy is available, or the remedy is not completed within a reasonable time and without significant inconvenience. Any deduction for use on final rejection will be made only where legally permitted and explained to you.

If you agree to a repair or replacement during the short-term rejection period, the statutory rules protect the time remaining while you wait. Your rights do not automatically end after 30 days or at the end of a manufacturer’s warranty.

Republic of Ireland consumer purchases

Applicable rights under Irish consumer law, including the Consumer Rights Act 2022, remain available. These include a 30-day short-term right to terminate for faulty goods and later rights to repair, replacement, price reduction or termination in qualifying circumstances. A sufficiently serious fault can justify termination without first accepting a repair or replacement.

Where you are entitled to a statutory remedy, we cover the necessary return or collection costs. The UK summary above does not reduce mandatory Irish rights or other applicable protections in your country of residence.

Do I have to claim through the manufacturer’s warranty?

No. A manufacturer’s commercial warranty is additional to your rights against Motocross4U. Contact us about goods bought from us even where a manufacturer or supplier helps with diagnosis, parts or repair.

Warranty duration and cover vary by product; refer to the information supplied for your particular bike or item. A six-month, parts-only or return-to-base warranty does not limit statutory rights or allow us to pass necessary statutory remedy costs to you. You are not required to repair a defective product yourself. Where appropriate, we may offer replacement parts with your agreement.

Normal wear, accidental damage or damage actually caused by misuse, unsuitable modification or failure to follow instructions may fall outside statutory fault remedies or warranty cover. These circumstances do not automatically remove rights relating to an unrelated underlying defect.

If an inspection does not reproduce the reported fault, we will explain our findings and consider further reasonable evidence. We do not apply an automatic “no fault found” restocking charge. For work outside statutory rights and warranty cover, any inspection, transport or repair charge must be explained and agreed before the chargeable work is carried out.

Will my original delivery charge be refunded?

If you cancel the whole order under your statutory change-of-mind right, we refund the cost of the least expensive standard outward delivery option offered for that order. This includes standard pallet delivery where that was the applicable standard service.

If you expressly chose a more expensive delivery option, we do not have to refund the additional upgrade cost. We will not deduct an undisclosed outward shipping cost from goods originally supplied with free delivery.

For a partial return or a faulty-goods refund, we refund any delivery amount due under applicable law. For a purely voluntary return outside statutory cancellation rights, original delivery costs are not refunded unless we agree otherwise.

When and how will I receive my refund?

We issue refunds without undue delay. The following timings distinguish statutory remedies from our additional returns offer:

Type of refund	Refund timing
UK statutory change-of-mind cancellation where you send goods back	Within 14 days after we receive the goods or, if earlier, evidence that you sent them back.
UK statutory cancellation before dispatch, or where we offer to collect	Within 14 days after you tell us you are cancelling.
Irish/EU statutory change-of-mind cancellation	Within 14 days after you tell us you are cancelling, subject to any lawful right to withhold reimbursement until we receive the goods or evidence of return, whichever is earlier. We do not use that withholding right where we have offered to collect. Once the withholding condition ends, we refund without further undue delay.
UK statutory rejection of faulty goods	Within 14 days beginning with the day we agree you are entitled to a refund. We assess claims promptly.
Irish statutory termination for faulty goods requiring return	Within 14 days of receiving the goods back, in accordance with applicable law.
Our additional 30-day voluntary returns offer	Within 14 days of receiving an eligible return.

We refund the amount due using the original payment method unless you expressly agree to another method. There is no refund processing fee. Refunds reflect the amount actually paid, including applicable discounts; any lawful deduction will be explained.

For purchases paid through a third-party instalment provider, we issue the refund through the relevant payment arrangement. Check your provider’s account for any updated balance or payment schedule and contact the provider about its processing.

Your bank or payment provider may need additional time to display the credit. If a refund has not appeared after we confirm it was issued, contact us so we can help check its status. You will not be required to accept store credit instead of a cash refund to which you are legally entitled.

Can I exchange an item?

Contact us if you need another size, colour or product. Exchanges depend on availability and any price difference will be explained. We may suggest returning the original item under the applicable return route and placing a separate order.

This does not remove a statutory right to replacement where that is the appropriate remedy for faulty goods.

Questions or complaints about a return

Email info@motocross4u.com, telephone +44 (0)28 9560 1024, or write to the address above. Include your order details, explain the issue and tell us the outcome you are seeking.

Our office hours are Monday to Friday, 10am–4pm, excluding 1pm–2pm. Visits and collections are by appointment. You can send a written cancellation outside office hours; the deadline is not dependent on when we read it.

Read our Terms of Service and Shipping Policy for related information. Our complaints process does not prevent you from seeking independent advice, using available payment-provider protections or exercising other legal rights.

Optional cancellation form

Complete and return this form only if you wish to cancel your contract. You may instead use any other clear statement.

To: Motocross4U Limited, 44 The Spires, Dromore, County Down, Northern Ireland, BT25 1QE; info@motocross4u.com.

I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods () / for the supply of the following service (*):

Goods/service: ________________________________________

Ordered on () / received on (): _______________________

Name of consumer(s): __________________________________

Address of consumer(s): _______________________________

Signature of consumer(s), only if this form is notified on paper: ___________________

Date: ________________________________________________

(*) Delete as appropriate.