Motocross4U Shipping Policy

Last updated: 18th September 2026

Find delivery information for motocross parts, riding gear, accessories and electric bikes ordered from Motocross4U. This policy explains our shipping charges, estimated delivery times, order tracking and arrangements for larger bikes delivered on pallets.

Motocross4U is operated by Motocross4U Limited, based in Northern Ireland. Please read this policy alongside our Terms of Service and Returns and Refund Policy. Nothing in this policy restricts your statutory consumer rights.

Where does Motocross4U deliver?

We deliver to the United Kingdom, including Northern Ireland, and the Republic of Ireland. Delivery to other European destinations is available where offered for your products and address at checkout.

Availability can depend on the product, its size and the destination. If no delivery option appears, contact us before ordering so we can check whether a suitable service is available. Any delivery restrictions or additional charges must be explained before you place your order.

How much does delivery cost?

Our standard delivery rates are listed below. Prices are in pounds sterling and include VAT where applicable.

Destination	Order value	Standard delivery charge	Estimated transit time after dispatch
United Kingdom, including Northern Ireland	Below £20	£4.99	2–4 working days
United Kingdom, including Northern Ireland	£20 or more	Free	2–4 working days
Republic of Ireland	Below £50	£7.99	2–4 working days
Republic of Ireland	£50 or more	Free	2–4 working days
Other eligible European destinations	Below £199.99	£9.99	3–5 working days
Other eligible European destinations	£199.99 or more	Free	3–5 working days

The applicable delivery charge is shown before you pay. Any different service, charge or delivery period for a particular product or destination must be made clear before purchase. A bike being delivered on a pallet does not automatically create an extra charge: the delivery price agreed for your order applies.

Working days are Monday to Friday, excluding applicable public and bank holidays. Transit estimates begin when the carrier receives your order; they do not include time needed to prepare it for dispatch. A delivery date or period specifically agreed for your order takes precedence over a general estimate.

For international deliveries, we will explain the applicable customs arrangements before purchase, including whether you must pay any import taxes, duties or clearance charges separately. If a charge cannot reasonably be calculated in advance, we will tell you that it may be payable. Contact us if you receive an unexpected demand for a delivery or import payment so that we can check it with the carrier.

When will my order be dispatched?

Our normal dispatch time for available, in-stock items is the next working day after ordering and payment authorisation.

Some products are sent directly by our suppliers. A product’s availability does not necessarily mean it is held at our own premises. Any longer lead time, pre-order status or back-order arrangement will be explained before purchase.

If availability changes or a delay affects your order, we will contact you with an update and your options. We will not substitute a materially different product without your agreement.

If you need an item for a birthday, race meeting, holiday or other essential date, contact us before ordering so we can confirm whether we can meet that deadline.

How can I track my delivery?

We send a dispatch notification by email or, where available, SMS. This includes tracking information where the delivery service provides it. Tracking may not show movement until the carrier has collected and scanned the parcel.

Please give us an accurate email address and contact telephone number. These help us and the delivery partner contact you about your shipment where needed.

An order containing several products may arrive in separate deliveries, including deliveries from different suppliers or carriers. Each shipment may have its own tracking details. Check the dispatch notifications before reporting an item as missing, and contact us if anything is unclear. We do not add an undisclosed delivery charge because we choose to split an order.

How are electric bikes and pallet deliveries handled?

The delivery method depends on the bike’s size, weight and destination. Smaller bikes may travel by parcel courier; larger bikes may require a specialist pallet service, such as the Palletforce network.

Models that may require pallet delivery include the Revvi 20, Revvi 20 Plus, Revvi 24, Amped A18 Competition, RFN Warrior Youth SX-E2, RFN Warrior Youth SX-E5, RFN Warrior SX-E8, RFN Warrior Pro SX-E15, RFN Warrior Pro SX-E15 Plus, Amped A20 Competition and Amped A24 Competition, together with other large bikes identified before purchase.

We will explain the applicable service before you order, including any different transit estimate, delivery appointment arrangements and access requirements. Where the service is kerbside delivery, the driver delivers to the nearest safe, accessible point permitted by that service. Delivery inside your home, upstairs or bike assembly is included only where expressly agreed.

To help the delivery go smoothly:

• Tell us before ordering about narrow lanes, gates, steps, gravel, steep driveways or other access restrictions.

• Provide a telephone number so delivery arrangements can be discussed where necessary.

• Arrange for someone to receive the bike if the service requires attendance or a signature.

• Plan how the packaged bike will be moved safely from the agreed delivery point. Ask us about access or handling concerns before booking delivery.

An appointment or estimated arrival window is not a guaranteed delivery time unless expressly agreed. If the proposed delivery arrangements are unsuitable, contact us so we can discuss the available options before purchase.

What happens when my order arrives?

Some deliveries, particularly high-value orders, may require a signature or a delivery photograph. Please check the packaging and contents as soon as reasonably possible.

If visible damage is apparent, tell the driver where possible and contact us. Photographs of the packaging and product can help us investigate, but we will consider other reasonable evidence. Signing for a delivery does not remove your rights concerning damage, faults or missing items.

For consumer orders, we remain responsible for goods until you, or a person you nominate to receive them, takes physical possession. A different rule can apply if you independently arrange a carrier that we did not offer.

If you request delivery to a neighbour or a safe place, make sure the instructions are clear and suitable for the product. A tracking status or delivery photograph alone does not settle a disputed delivery or remove your legal rights. Tell us promptly if an order marked as delivered has not reached you.

What if my order is late, lost, damaged or incorrect?

Contact info@motocross4u.com with your order number and a description of the problem. If you do not have the order number, provide enough information for us to locate the purchase.

We will investigate with the carrier or supplier and arrange the appropriate remedy. Your contract is with Motocross4U, so you do not have to resolve the matter with our carrier yourself. Optional delivery protection is not required to receive your statutory consumer protection.

Please stop using a product if you suspect it is unsafe. For a damaged or suspected faulty battery, contact us before sending it back so we can arrange suitable handling and transport instructions.

Weather, transport disruption and public holidays can affect delivery. We will keep you informed of delays that affect your order. These events do not automatically remove your cancellation, refund or other legal rights.

We will deliver within the period agreed for your order or, where no different period is agreed, without undue delay and within 30 days of the contract being made. If we miss the agreed or legally required delivery period, you may set an appropriate additional period and cancel if we still do not deliver. You may cancel immediately where we refuse delivery or miss a deadline that was essential when the contract was made, including where you told us before ordering that it was essential.

If you end the contract because of a qualifying failure to deliver, we will refund the payments due without undue delay.

Can I change my delivery address or rearrange delivery?

Check your address, postcode and contact details before paying. If you spot an error, contact us promptly. We will try to make the change, but a parcel already with a carrier may not be capable of being redirected. We may need to verify an address change to protect against fraud.

If delivery is attempted while you are unavailable, follow the carrier’s instructions or contact us for help. Let us know promptly if you cannot attend an agreed pallet delivery.

Any proposed charge for redelivery, storage or returning an undeliverable order must have a lawful basis, be reasonable and be supported by terms disclosed before purchase. We will explain any proposed charge. We will not charge you for a failed delivery caused by us or our carrier, or apply an automatic penalty for exercising your consumer rights.

Can I collect my order?

Collection is available only where agreed with us in advance. Please wait until we confirm that your order is ready and give you the collection location and appointment details. Some products are dispatched directly by suppliers and may not be available for collection from our premises.

Contact us before travelling. Our correspondence address is not an invitation to collect an order without an appointment.

What delivery charges apply if I cancel or return an order?

For most online consumer purchases, you can cancel from the time of ordering until 14 days after the day you receive the goods, subject to the applicable legal exceptions. The Returns and Refund Policy and Terms of Service explain the cancellation process, return deadlines and any additional returns offer.

If you cancel a whole order using your statutory cancellation right, we refund the cost of our least expensive standard outward delivery option for that order. This includes standard pallet delivery where that was the applicable standard service. The extra cost of an expressly chosen delivery upgrade does not have to be refunded. We do not deduct an undisclosed outward delivery cost from an order supplied with free delivery.

For a change-of-mind return, you pay the direct return cost where this responsibility was disclosed before purchase. Our arranged pallet return collection costs £120 per bike, including VAT where applicable, within the United Kingdom (excluding Highland and Islands) Northern Ireland and Southern Of Ireland, for bikes identified before purchase as requiring that service. This includes the larger models listed above where pallet return applies.

Any different return cost for another destination must be quoted and agreed before ordering. We will not introduce a bulky-goods return charge after purchase that should have been disclosed beforehand. Free outward delivery does not automatically include free change-of-mind return transport.

For faulty, damaged, incorrect or misdescribed goods where you are entitled to a legal remedy, we cover the necessary, reasonable return or collection costs. The £120 change-of-mind pallet charge does not apply to those claims.

How do I contact Motocross4U about delivery?

Motocross4U Limited
Email: info@motocross4u.com
Telephone: +44 (0)28 9560 1024
Correspondence address: 44 The Spires, Dromore, County Down, Northern Ireland, BT25 1QE
Company registered in Northern Ireland: NI674275

Office hours are Monday to Friday, 10am–4pm. We close for lunch between 1pm and 2pm. Visits and collections are by appointment.