We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What do I need to do?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For damaged and defective goods please see below.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, please send your return to the address below.
Unit 1 - 2 Old Station Business Bark
100 Church Street
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns of gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All refund/return notifications will be processed within 72hrs of receiving any returned goods. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.